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The Fine Print

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Mobile: +61 422 403 743

We offer a full discreet shipping service. Your items are gift wrapped, invoice on the inside, and our workers name as the sender, not the business name.

As we send all our packages express, with tracking number, if you're not home when it's delivered, a card will be left with instructions on where to pick it up from, at your earliest convenience.

Just please remember to pop in the correct details at the checkout, and double check them.

Where do we deliver to?

We can deliver to anywhere! Within Australia, be it residential, business or PO Box. Internationally, with the provided address. 

How much does it cost?

For Australian orders of $140 or more are posted free, orders under cost $11. Internationally, it's a flat fee of $25, this is sent via regular post, express post will cost extra and can be organised via email with you.

What are the delivery times?

As all our stock is on hand, orders are posted within 48 hours. If your order over the weekend, we'll process it on the following Monday. Your order is posted express and takes 1-2 days to deliver, to most areas. Express delivery is only guaranteed to certain places in Australia. To view the Express Delivery Network, please click here to visit the Australia Post delivery areas information page. International deliveries will vary 1 - 3 weeks. Please note if you've chosen the cheque payment option, delivery time be longer as we wait for the cheque to be received, then cleared before posting. 

 Is this a gift?

Should your order be for a special occasion, and you have limited time, please advise us of this in the “Order Notes” section at the checkout.  We'll make a; attempts to prioritise your order.  If we believe it's unlikely for your order to arrive in time, we'll contact you and discuss the options. Furthermore, all orders are dispatched with an accompanying invoice. If this item is being sent as a gift, directly to the recipient, please tell us, we can then post the receipt out separately, email it. We can also add a personal note to the lucky recipient.

 

We currently have a few payment options for you click here to read more about it.

  • Paypal
  • Credit Card via third party (Eway)
  • Cheque
  • Direct Bank Deposit
  • Cash (where applicable)

The Slinky Minx (TSM) offers a 30-day replacement warranty for faulty products. Further to this, TSM supports all manufacturers’ warranties and any rights you have under Australian Consumer Law, which you can read, when you’re feeling a little bored, by clicking here

TSM wish to make it absolutely clear we do not re-sell ANY returned items. Many businesses may find this acceptable. However, we feel this is completely unethical and unacceptable.

All our products come with warranties. However, warranties do not apply to goods which were damaged due to misuse, used outside of the intended purpose, manufacturers instructions not followed, or have stopped working due to fair wear and tear.

When your products arrive, just have a check for damage which may have incurred during transit. Products are inspected before dispatch though there are limits; we’re unable to compromise product packaging. TSM does not hold responsibility for damage caused during postage, though should this occur please contact us within 48 hours and we’ll always attempt to fix an issue if possible. Should it be deemed by TSM management damage may have been caused due to insufficient packaging, we’ll certainly take responsibility and resolve the issue. Postal damage is limited to product only, not packaging.

Please contact as soon as you notice a fault as it may just be a simple issue we can work together to resolve. If it’s something more, let us know and return your items, complete with cord and charger to:

The Slinky Minx
PO Box 180
Modbury North, SA, 5092

We can either repair, replace or refund you.

 

Last Updated: 22nd January 2016

The Slinky Minx team respect your privacy and abide by the National Privacy Principal in the Privacy Act. 

 

Collection 

As a valued customer we may have to collect information directly from you if you have placed an order or contacted us (this includes email, name, address, phone number, payment details and products we provide you. The Slinky Minx do not store your credit card details. We do not sell, rent, lease or disclose your information to other organisations. 

Where may we disclose your personal information?

We may disclose your personal information to organisations outside The Slinky Minx for purposes relating to the management of your account with us Such organisations include:

  • our banks or third party supplier for securing payment of the products or services we provided to your;
  • service providers who manage or review the services offered to you;
  • mailing systems which organise delivery of your purchased products;
  • delivery service providers;
  • and our professional advisers, accountants, lawyers, or debt collectors if necessary.

We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their marketing purposes.

Also, we may release your personal information under the following circumstances:

  • when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
  • where we consider a company or an individual to be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • and to appropriate persons, where your communication suggests possible harm to others. 

 

Use of personal information 

We may use your personal information to:

  • provide you with information on our products and services;
  • respond to questions or product requests;
  • keep a record of our dealings with each other and enable us to contact you when necessary;
  • send you information via email or social interactions.

Please note: you will only be sent regular informative emails if you have subscribed. You can opt out by contacting us or by using the ‘unsubscribe’ facility with an email sent to you 

 

Security 

The Slinky Minx takes all reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working for TSM, all our employees sign a confidentiality agreement. Despite all these measures, no system is 100% secure or error-free, we cannot guarantee full protection to personal information from those individuals/organisations who work outside of the law. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.

Should you, at any time, feel your details may have either inadvertently or deliberately obtained by another party who you have not given express permission to access your information, you need to contact us immediately, for erasing of previous login details. Additionally, should we believe there is any unusual activity on your account, we'll contact you for confirmation, via phone or email. 

We will take reasonable steps to destroy or permanently remove personal information from our systems which are no longer required by us.

 

How to access and amend personal information

We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.

If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.

Our objective is to respond to any request within a reasonable time frame and no later than 14 days.

We may refuse access to personal information, where the information is; mixed with information and disclose personal information about another person, where the information relates to existing or anticipated legal proceedings, where providing access would be unlawful or where denying access is authorised by law.

 

Changes in this privacy policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Notifications of the changes will be; via email, a notice placed on our website, and on the privacy page.

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